Refund Policy

At Horns Up Coffee, we are committed to delivering high-quality coffee and a seamless experience for our customers. Below is our Refund Policy, designed to ensure transparency and fairness while reflecting our partnership with Dripshipper:

Customer Responsibility

If there is an issue due to an error on your end, such as incorrect product information or an incorrect shipping address, the following steps apply:

  • Place a new order to correct the issue.

  • Notify us of the problem and provide the new order number by emailing [insert email address].

  • We will prioritize your corrected order to ensure it reaches you as quickly as possible.

Please double-check all details before placing your order to avoid such issues.

Our Responsibility

While we take great care in processing orders, mistakes can occasionally occur. If we make an error, such as sending the wrong grind or using an incorrect label, we will:

  • Take full responsibility for the mistake.

  • Cover all costs, including the coffee and shipping.

  • Expedite a corrected order at no cost to you.

To resolve an issue:

  • Contact us at [insert email address] with your order details and a description of the problem.

  • We’ll handle the rest to make it right.

Shared Responsibility

Sometimes, unforeseen issues outside of our control, such as carrier mistakes, package theft, or undelivered items, may arise. In such cases:

  • You may choose to file a claim with the carrier or request a replacement order.

  • If you opt for a replacement order, you will cover the shipping cost, and we will cover the coffee cost up to $25.00.

  • Place a new order and email us at [insert email address] with the details and new order number.

  • We will refund the coffee cost and expedite the replacement order.

Important Notes

  • No Returns: Due to the perishable nature of coffee, we cannot accept returns. Returned coffee must be discarded for safety and quality reasons.

  • International Orders: We do not guarantee delivery for international orders.

  • Bulk Orders: Bulk orders are sold "Ex-Warehouse" and are not covered by this policy.

How to Process a Replacement Order

  1. Create a new order in your account.

  2. Mark it as paid.

  3. Confirm the order status in the Dripshipper app.

  4. Email us at [insert email address] with the new order number and issue details.

  5. Once processed, we’ll provide tracking information for your reference.

At Horns Up Coffee, your satisfaction is our priority. If you have any questions or concerns, don’t hesitate to reach out to us at coffee@torro.io

Thank you for choosing Horns Up Coffee - we’re here to ensure you enjoy every sip!